Clocking Out From the Client’s Phone

Here are instructions for how to clock out from your client’s phone.

1. Dial HHAeXchange:
   –English: 844-986-4987
   –Spanish: 844-986-5015
   –Mandarin: 844-968-4267
   –Russian: 844-728-0413
   
2. HHAeXchange will say “Press 1 for Call in, Press 2 for Call out”.
   –PRESS 2
   
3. HHAeXchange will say “Enter your assignment ID”
   –ENTER YOUR 6 DIGIT EMPLOYEE ID NUMBER
   
4. VERIFY YOUR EMPLOYEE ID NUMBER IS CORRECT
   –PRESS 1
   
5. Confirm whether you have performed each of the patient’s plan of care duties:
   –Press 1 if you performed the task
   –Press 0 if you did not perform the task
   –Press* (star) if patient refused task and enter the reason why the patient refused by using the reason codes below:
   
   REFUSED DUTY REASON CODES:
   01 – Service performed by patient
   02 – Service performed by family
   03 – Patient does not want service today
   04 – Service not scheduled for today
   
6. HHAeXchange will say “enter duty ID and press # key.”
   –Press 000 (zero 3 times) to indicate you are done. WAIT! Don’t hang up.
   
7. HHAeXchange will say “Call registered. Goodbye.” Hang up.

You have successfully clocked out!