HHAeXchange+ App: Key Things to Know
HHAeXchange is upgrading its caregiver mobile app experience. The current mobile app is being replaced with HHAeXchange+ — a faster, smarter app designed to make every workday easier.
Why the change?
- HHAeXchange+ brings a better caregiver experience: improved GPS, offline mode, and automatic shift matching.
- One unified app simplifies support for caregivers and agency staff alike.
What stays the same?
No data is lost. All caregiver accounts, schedules, and visit history carry over automatically. Caregivers are not starting from scratch — they are simply moving to a better app.
Key Things to Know
No password reset required:
- Caregivers log in to HHAeXchange+ using their existing email address and password. They do not need to create a new password.
The Offline PIN:
- During setup, each caregiver will create a 6-digit PIN. This PIN is used to clock in or out when there is no internet connection. Encourage your caregivers to choose a PIN they will remember.
Where to download the app:
- Apple App Store: Search “HHAeXchange+”
- Google Play Store: Search “HHAeXchange+”
- Free to download
What’s new in HHAeXchange+:
- Automatic shift matching based on your preferences
- Improved offline mode with PIN access
- Access to Payroll and Clinical modules (eligible agencies)
- Faster GPS clock-in/out
Frequently Asked Questions
Q: Will caregivers lose their schedule or data?
A: No. Everything carries over automatically — accounts, schedules, and visit history. Nothing is lost.
Q: Do caregivers need to reset their password?
A: No. They use their existing email address and password to log into HHAeXchange+. No reset needed.
Q: What if a caregiver doesn’t switch within 2 weeks?
A: After the 2-week window, the current mobile app will be retired for that caregiver. They can still complete the HHAeXchange+ setup — they just need to do so before clocking in. No data is lost.
Q: A caregiver can’t log in after migrating. What should they do?
A: Tap ‘Forgot Password’ on the HHAeXchange+ login screen and follow the prompts. If the issue continues, contact your Customer Success Manager.
Q: Can caregivers use both apps at the same time?
A: No. Once a caregiver completes the migration, the current mobile app is retired for their account. They use only HHAeXchange+ going forward.
Q: What is the Offline PIN for?
A: The 6-digit PIN allows caregivers to clock in/out when they have no internet connection. It is set during the initial setup and can be reset if forgotten.
Training Resources for Caregivers
HHAeXchange provides free video training to help caregivers get comfortable with the new app. All lessons are available at:
knowledge.hhaexchange.com — HHAeXchange+ Mobile Training Videos.