HHAeXchange+ Mobile App Issue Has Been Fixed!

October 27, 2026

Good afternoon,

We have an update on the HHAeXchange+ mobile app issue that was causing the “Other Duties” option to not show for clients that did not have an active Plan of Care (POC) assigned to them.

The cause of the issue has been identified, and the “Other Duties” option is now available again for all clients. If you were experiencing this issue, you can resume clocking out with the HHAx+ mobile app as usual – you no longer need to use a paper time sheet or your client’s telephone to clock out.

If you have any questions, please reach out to your supervisor.

Thank you for your patience as we worked with the HHAx team to resolve this issue!

VNS Health Personal Care Operations Team