How to Answer the Value Based Care Questions When Clocking Out Using the Client’s Telephone

May 26, 2023

Dear Team,

If you are clocking out of a client visit using the client’s telephone method, please follow these steps:

1. Complete the standard Duty Code entry process as you normally would.
2. Enter “000” in order to continue and answer the Value Based Care questions.
3. The system begins the Value Based Care portion of the call, and will ask you each Value Based Care question, one by one.
4. For each question, you must dial your response (1 for Yes, 0 for No, or * to Skip).
5. The call ends once all Value Based Care questions are answered.

Thank you for being the eyes and ears in our patient’s homes by answering these new questions each time, and for your on-going expert care!

VNS Health Personal Care