Human Resources and Related Information

You should contact a member of the Human Resources team if you:

• Are interested in a training program or are looking for employment
• Need employment verification
• Need information regarding medical or dental coverage
• Need information regarding disability, leave of absence (LOA), or retirement plans

To contact a member of the Human Resources team, first call (212) 609-4442. Then dial star ( * ) to go to the main menu. Once prompted, select option 4 for your call to be directed to the Human Resources unit.

Find out everything you need to know about your role as a Home Health Aide with VNS Health, including:

• Policies and procedures
• Available benefits
• Time off and holidays
• And much more.

*Now available in English, Spanish, Chinese, Russian, and Haitian Creole!

The VNS Health Code of Conduct is developed by our VNS Health Corporate Compliance team.

Our Code of Conduct provides all of us with a framework for how we must operate as an organization and how we must behave as individual employees in order to remain compliant and behave ethically.

The Code is in alignment with both our VNS Health Mission and Core Values to follow the highest ethical, business and legal standards. Unlawful or unethical behavior, including fraud, waste and abuse, is not tolerated.

The VNS Health Compliance team leads our organization’s comprehensive Compliance Program. However, ensuring we’re compliant as an organization rests with each of you. By adhering closely to the VNS Health Code of Conduct, whatever your role is or wherever you may be working from, you’re protecting our entire organization from potential missteps and contributing directly to VNS Health’s ongoing success in providing an excellent quality of care and consumer experience to our patients, members and clients.

Please take the time to carefully review this Code of Conduct, and continue to focus as an organization on our shared responsibility to implement these guidelines in every aspect of our daily work.

VNS Health Personal Care is preparing for the New York State Department of Health (NYSDOH) triennial recertification survey. Our agency is required to meet state and federal regulations to be able to operate.

But we need your help! Please be sure to:

• Read the weekly tip sheets that are emailed or texted to remind you of standards and best practices in patient care so you can successfully apply them at work
• Review any resources on this website regarding the NYSDOH triennial recertification survey
• Ask your supervisor about any questions you may have

Click the links below to review each of the available tip sheets, with reminders of best practices, policies, and procedures.

What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that sets standards for the verbal, written or electronic exchange, privacy and security of health information.

The Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH) revised certain parts of HIPAA, including the addition of breach reporting requirements, and significantly increased penalties.

Click on the links below for helpful resources that explain how to keep your patients’ and members’ information protected. 

To request an Employment Verification, including letters stating dates of employment, mortgage forms, city housing forms, etc. either you or the requestor should:

• email [email protected]
  OR
• fax 212-290-3086

If the requestor will be submitting the request, please be sure that they include your signed consent.

Click the button below to view and print the form used for Home Health Aide job evaluations.

Click the button to find phone numbers for Personal Care teams (including Payroll, HR, and Compliance) and Supervisors.

The 2025 Benefits Program and information about what you need to know is now available for non-union HHAs who work in Westchester and Long Island, and non-union on-call HHAs.

Click on the links below to view:

• What You Need to Know for 2025 (includes overview of changes to your benefit options and next steps for what you need to do)
• Highlights of Your 2025 Benefit Program for Personal Care Non-Union Home Health Aides

Click the button for the 1199SEIU Benefit and Pension Fund Coordinator phone number list.

Check out the “Employee Health & Safety” page to find everything you need to stay healthy and safe while you’re on the job, including:

• Personal Protective Equipment (PPE) Order Form and Information
• Annual Health and Tuberculosis Forms (Available for Download)
• Available Health & Wellness Classes (Yoga & Meditation)
• Mental Health Support Information
• CHAP Tip Sheets
• And Up-To-Date Health Information

Check out the “Education & Career Development” page to find opportunities that are available to you as a VNS Health Home Health Aide, including:

• Educational opportunities through 1199SEIU Training & Employment Funds (TEF)
• Internal Mobility Program resources for Home Health Aides interested in developing and growing their career
• Health coaching opportunities

One of the best ways that VNS Health hires clinicians and home health aides is through referrals from our own team members. All referrals are welcome—whether you’re referring a relative, a family friend, a colleague you used to work with or someone in your professional network, or even a casual acquaintance. Click on the button below to learn more and to find out how to make a referral.

Some patients, clients and/or their family members may want to show their appreciation for your work by giving you a gift. However, the VNS Health Code of Conduct does not allow any employee to receive or accept or exchange gifts, cash, favors, or anything else that has monetary value from patients or their families/caregivers. Click on the button below for what you should know.

Check out the “Childcare, Education, Food, and Housing Resources” page to find what opportunities and resources may be available to you as a VNS Health home health aide.

Some opportunities and resources that may be available include:

• Education Opportunities Through 1199SEIU Training & Employment Funds (TEF)
• Assistance Programs for Heating and Cooling Your Home
• Financial Assistance for Eligible 1199SEIU Employees
• Housing and Childcare Resources and Assistance